Recently, a medical examination team composed of various departments of FAW Xichai closely cooperated to hold a three-day “Xichai core service in action†medical examination activity in Nanjing Bus. It is reported that in the medical examination service, Xichai did a comprehensive physical examination for Nanjing Public Transport for a rainy day, and replaced the parts with hidden troubles in advance. At the same time, Xichai has completely corrected some misconceptions and behaviors existing in the use of products by customers, and on this basis, it has formed a set of operating procedures to guide customers in their future operations. A series of meticulous service initiatives have truly solved the customer's problems and gained high recognition from customers. For such "physical examination service" activities, FAW Xichai has a lot of it every year. It is precisely this meticulous door-to-door physical examination service that allows customers to fully enjoy the real benefits, but also deeply impressed by the extraordinary courage of the "national brand, high-end power" of FAW Xichai. Speaking of business success The solemn promise made by FAW Xichai for the after-sales service of its products has never been in the form of hype over the concept of slogans, but it has always been regarded as a heavy oath by Tai Shanzhuang. Xichai's perfect service commitment has won people's hearts and made strict and explicit guarantees for the service from all angles. It has given customers a certain amount of assurance. The implementation of commitments is obviously the most important thing. For many years, Xichai has delivered a satisfactory answer to customers with its own practical actions. Xichai will improve response speed by strengthening customer service demands, strengthening service connection and linkage, applying difficult issues, and establishing specialized spare parts storage libraries to improve response speed; through designing modular training materials, building core service talents, and establishing typical failure case libraries. Special service training and other means to improve service skills; through the implementation of special service activities, take the initiative to follow up service users, and build service brands, etc., to create a service brand; through the promotion of remote censorship model, rationalize the old parts of the review process and other means to strengthen service management. A variety of initiatives went hand in hand to clear the obstacles and provide support for the perfect fulfillment of FAW Xichai’s service commitment. The promise of honest service is not only abiding by service commitments, but also operating with integrity in the service process. The service stations in all parts of Xixi have always adhered to noble professional ethics and integrity management. They have not manufactured, sold or used fake and shoddy accessories. They must use original engine oil, original filter elements and original accessories to ensure the correct use of vehicles. We will maintain the brand image of Xichai, innovate and improve the anti-counterfeiting mechanism for accessories, explore the model of anti-counterfeiting for entrusted professional anti-counterfeiting companies, and severely crack down on counterfeiting and sales fraud to create a favorable market environment for distributors, service stations and customers. With years of painstaking efforts, today's FAW Xichai Service has formed three advantages: team advantage, product advantage, and service station advantage. These three advantages become the source of confidence that FAW Xichai has overcome any pressure to overcome any challenges. Compiling hard and soft and forge ahead Despite all the remarkable achievements in service work, FAW Xichai did not relax itself. On the contrary, FAW-Xichai went further, stepped up its tree awareness, and carried it out. From the ideological level to the final implementation level, it spared no efforts to pursue higher service quality. Through the system planning, FAW Xichai strengthened its training, upgraded its service skills, made overall arrangements, comprehensively improved response speed, took precautions, improved infrastructure and other means, and launched a comprehensive attack and multi-pronged approach to continuously enhance service capacity; through comprehensive improvement. Hardware image, careful planning, promotion of moving services, relying on professional advertising companies, brand promotion, and other means to continue to strengthen the construction of service brands; to further strengthen the integrity of service integrity through measures such as improving the level of integrity management, and comprehensively preventing the compression of operating costs, etc. All kinds of measures of firewood strive to come up with a "professional service" of "innovation management, ability enhancement, sincere cooperation, building brand". It is reported that in the near future, FAW Xichai will launch a "single-core service, along the way" as an independent service brand of slogan, which means that Xichai's after-sales service is about to usher in the road of brand operation. We have reason to believe that through such a series of soft and hard repairs and a series of actions that are flexible and flexible, the service level of FAW Xichai will surely rise to a higher level once again, and it will be a grand goal for FAW Xichai to successfully complete its fourth venture. An irreplaceable force. Outdoor Inspection Robot,Building Inspection Robot,Wireless Inspection Robot,Security Patrol Robot Yantai Xituo Intelligent Technology Co., LTD , https://www.xtznautomation.com
FAW Xichai Carries Out "Precision Core Service" Experience Activities
If we say that the excellent quality of Xichai engine products provides customers with profit-making tools, it will be unfavorable for the career development. Therefore, the thoughtful and thoughtful Xichai after-sales service will solve the worries for the majority of users and make Its focus on its business operations is free of unnecessary distractions.